The easiest and fastest way to do it is by filling out the online form. You can also do it by calling us at these numbers:
Mexico- (55) 1102 8000
US- 1 855 VOLARIS (8652747)
Guatemala- +502 2301 3939
Costa Rica- 506 4002 7462
El Salvador- 503 2504 5540
Remember that group trips start from 10 persons.
In any group trip the baggage allowance per client is 2 carry-on that do not exceed 22 lb (10 kg) altogether and 22.4 x 15.7 x 12.9 in each, and 1 checked bag that do not exceed 55 lb (25 kg) and 62 total in.
If you need so, you can add more checked bags to your reservation. Please notice that each client can take a maximum of 5 checked bags. You can also add up to 22 lb (10 kg) extra to your carry-on (44 lb total between two pieces). Additional Services Fees apply in both cases.
To add checked bags or weight to your carry-on, just go to My Trips.
For more information, see our Baggage Policy.
The invoice will be available once you pay the full amount of your reservation. If your traveling from Mexico or the United Stated, you can get it here. Remember to do it within the four days after your purchase. If you do not request it during that period, it will not be available later.
For Guatemala, you can request your invoice by writing us to email@example.com. For El Salvador, please email us at firstname.lastname@example.org. For Costa Rica, the payment receipt works for taxes purposes.
One other thing that makes us different from anyone else is the way we communicate with you, fast and easy.